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Effective Date: 10th of August 2024
Introduction
At youcalyptusTM ("we," "our," "us"), your privacy is our top priority. We are committed to protecting your personal data and ensuring that your experience on our website (www.youcalyptus.co.uk) is both secure and enjoyable. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (GDPR).
1. Information We Collect
We collect and process the following types of personal data:
Contact Information: When you fill out a contact form on our website, we collect information such as your name, email address, phone number, and any other details you provide to address your enquiry.
Purchase Information: If you purchase our services, we collect information related to the transaction, such as your billing address, payment details, and the services purchased.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, analyse site usage, and assist in our marketing efforts. For more information, please refer to our Cookie Policy.
2. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent: For sending marketing communications, we rely on your explicit consent.
Performance of a Contract: To provide the services you have requested or purchased, and to manage our relationship with you.
Legal Obligation: To comply with legal requirements, such as tax and accounting obligations.
Legitimate Interests: For improving our services, marketing similar products or services, and managing customer relationships.
3. How We Use Your Information
We use your personal data for the following purposes:
To Respond to Enquiries: We use your contact information to get in touch with you regarding your enquiry and to provide the services or information you have requested.
Marketing Communications: With your consent, we may send you marketing communications about our products, services, or promotional discounts. You can opt out of receiving marketing communications at any time via unsubscribe@youcalyptus.co.uk or by visiting www.youcalyptus.co.uk/unsubscribe.
Customer Relationship Management: If you purchase our services, we may occasionally contact you to offer similar services, products, or promotional discounts. You can opt out of these communications at any time.
4. Data Sharing
We do not sell your personal information to third parties. However, we may share your information with third parties that are in direct affiliation with youcalyptusTM, and only when it is necessary to fulfil the services we offer. Any third parties we work with are required to process your data in a manner that complies with UK GDPR.
5. Data Transfers Outside the UK
Your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer your data, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the European Commission.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or accounting requirements. Specific retention periods are based on the type of data and the purpose for which it is processed.
Contact Information: Retained for as long as necessary to respond to your enquiry or for the duration of our business relationship.
Purchase Information: Retained in accordance with legal obligations, such as tax laws, typically for six years.
7. Data Security
We are committed to ensuring the security of your personal data. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. This includes encryption, access controls, and regular security audits.
8. Your Rights
Under the UK GDPR, you have the following rights:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You can request that we correct any inaccuracies in your personal data.
Erasure: You have the right to request that we delete your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Objection: You have the right to object to the processing of your data for direct marketing purposes.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at privacy@youcalyptus.co.uk.
9. Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that has legal or significant effects on you. If this changes, we will update this policy and notify you accordingly.
10. Children’s Privacy
Our services are not directed towards children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
11. Data Breach Notification
In the event of a data breach, we will notify the affected individuals and the Information Commissioner’s Office (ICO) as required by law. We will take prompt action to mitigate any risks resulting from the breach.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing them with your personal data.
13. Complaints
If you believe that we have not complied with GDPR requirements regarding your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
15. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
youcalyptusTM
48 Headingley Lane
Leeds, West Yorkshire
LS6 2EL, United Kingdom
privacy@youcalyptus.co.uk
Company Information
youcalyptusTM is a Limited Company registered in England & Wales with company number 12345678. Registered address is 48 Headingley Lane, Leeds, West Yorkshire, LS6 2EL, United Kingdom.